Does any of this sound familiar?
If so, Interact RDT can help. Guaranteed.
Interact RDT is a flexible and reliable partner that moves quickly and can change direction based on new insights. We partner with clients to achieve their goals.
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Decades of Dedicated Excellence: Your Strategic Partner in CX, UX, and Market Insights
For over two decades, Interact RDT has been at the forefront of delivering unparalleled customer experience and user experience solutions. Our clientele includes global leaders who testify to our ability to consistently provide top-notch quality while ensuring significant cost savings. We're more than just a vendor; we're your strategic partner, ensuring that you don't just meet but exceed your business goals.
- Projects
- 2,500+
- Happy Clients
- 200+
- Years of Business
- 18+
- Years of Collective Experience
- 300+
Our Success Stories
Over the years, our partnership with industry leaders has enabled them to soar to new heights. Here are some of our most impactful success stories.
Wagieda P.
Market Insights Head
Crafting a Unified Client Experience
"Interact RDT has proven to be a reliable and competent research partner. Our collaboration is a testament to the power of insights, a legacy of trust, and the promise of growth."
Sivy P.
Senior Manager
Charting Viewer Behaviors in the Digital Age
"Across the several projects which Interact RDT has completed for MultiChoice, their performance and professionalism has consistently met the high standards expected of MultiChoice."
Liesel L.
Manager of Insights
BP's Enlightened Engagement
"Interact’s customer focus together with great service, and their passion for enhancing brand experiences, differentiates them from their competitors."
Graham E.
Divisional Director
Crafting Digital Mastery
"My experience with Interact has been specific around website UX testing and Customer Journey Mapping. In both these instances they have been professional, insightful, and above all else always been realistic in what will work for the business. We developed a true partnership approach... I therefore highly recommend them for this detailed and methodical approach."
Laura K.
Digital Strategist
The Digital Epitome of Audience Engagement
"I feel like I have a true partner in Interact RDT and can rely on them to assist with any issues."
Iacob A.
Brand Manager
Sweet Success
"We find the expertise as well as insights provided by Interact RDT to be of great value. Aldor would recommend Interact RDT as a research partner for research within the FMCG industry."
Marilyn S.
Customer Insights Manager
Shaping the Future of Connectivity
"They continue to be one of Vodacom’s preferred research suppliers and I can highly recommend partnering with them on research projects within the electronic communications industry."
Desire W.
Marketing Manager
Revolutionizing Digital Usability
"Interact were professional, and guided us through the entire process. Their expertise and findings have added great value to our website usability. They are always available for additional requests and nothing was ever impossible."
Louis B.
IT Exec. & CIO
Banking on Expertise
"Dave’s expertise and that of his team in IT application usability is simply exceptional. It's not just about knowing the theory but having a real-world understanding and passion for making tangible improvements. During our collaboration, it was evident that Dave brings a rich tapestry of experiences to the table."
Common Questions Answered
You may have questions. We have answers
Problems We Solve
Transforming Challenges into Triumphs
In a world where customer experience is king, the path to success is often riddled with complex challenges. At Interact RDT, we specialize in converting these challenges into opportunities for growth and innovation. Our expertise lies in identifying and addressing the nuanced difficulties businesses face in customer experience and user strategy. If your business faces any of these challenges, we can help.
- Fan Fervor Falling Flat
- "Our customers should be our biggest fans, yet our current CX strategy isn't earning their applause."
- Journey Without Impact
- "Our customer journey is mapped out, but we're not sure how to affect our operations."
- Intuition Missing in UX
- "We've invested in UX design, but our users still aren't finding the intuitive experience we promised."
- Research Rich, Impact Poor
- "Our UX research is extensive, yet the application isn't hitting the mark for our users."
- Data Abundant, Strategy Scarce
- "I'm seeing a lot of data come through, but the actionable strategies aren't materializing."
- Embarking on Experience
- "We're just beginning our journey in experience management and need some direction. Where should we start?"
Your Personalised Q&A Session
Engage and Explore with Interact RDT, obligation free.
Join us for a 15-minute Q&A session online, where you can directly engage with the experts at Interact RDT. Here's what we'll cover:
- 🔍 Tailored Problem-Solving: Share your unique challenges and get customized, in-depth solutions drawing from our 20 years of expertise.
- 🌐 Expertise in Action: Understand our approach through real-world examples and insights, showcasing our extensive global experience.
- 🚀 Insightful Strategy Development: Discover how our comprehensive CX, UX, and market research services can strategically address your specific needs.
- 🎯 Personalised Expert Consultation: Engage directly with our experts to learn best practices and next steps tailored to your business context and objectives.
Let's have a meaningful conversation. Together, we'll uncover the best path forward for your business.
More Interact RDT Resources
The resource you just downloaded is part of a collection of eBooks & white-papers focussed on the topics of CX, UX and Market Insights. Here are a few more.
Lean InnovationBusiness StrategyContinuous Improvement
Explore the essential principles for implementing lean innovation in your business. Learn how to enhance agility and drive sustainable growth through customer-centric practices.
CXUXBusiness Strategy
Discover the key principles to enhance your customer experience and drive business success. From empathy to anticipation, learn how to transform your CX/UX strategy.
CXUXMarket Research
Dive deep into the importance of Customer Insight in the realms of CX, UX, and Market Research with Interact RDT's in-depth guide. Learn how these insights are essential for informed decision-making and driving business success in today's market.
CXUXBusiness Strategy
Uncover the common pitfalls in CX and UX investments with our comprehensive guide. Learn how to align objectives, deeply understand customers, listen effectively, implement strategically, and remain responsive to change. This eBook is crucial for professionals aiming to achieve tangible business results from their CX and UX efforts.
Content StrategyDigital Marketing
Dive deep into the world of content strategy with Interact RDT's white paper, Mastering the Art of Content Strategy. Learn how to align your content with business goals, engage users effectively, and drive profitable actions. Essential for professionals in digital marketing and content management.
CXUX
Explore the synergy of User Experience and Customer Experience in business with Interact RDT's white paper, Navigating Nuances: UX Versus CX. Understand the nuances, learn from case studies, and implement successful strategies. Ideal for professionals seeking to enhance their UX and CX understanding.